At Vatsika Pure Silver Photo Frames, we strive to provide our customers with high-quality products and services. We take great care in packaging and shipping our products to ensure that they arrive in perfect condition. However, in the unlikely event that something goes wrong, we have a shipping and returns policy in place to protect our customers.

Shipping Policy:

We offer shipping through bus or courier services. The customer is responsible for providing accurate and complete shipping information at the time of purchase. We cannot guarantee the safety of our packaging during overseas shipping, and the customer assumes full responsibility for any damages or losses that may occur during shipping.

If the product is broken during transit, Vatsika Handcrafted Pure Silver Photo Frames will be responsible for replacing it. We require the customer to provide photographic evidence of the damage and send it to us via email within 48 hours of receiving the product. Our team will review the evidence and arrange for a replacement product to be shipped to the customer.

Returns Policy:

At Vatsika Handcrafted Pure Silver Photo Frames, we take pride in ensuring the quality of our handmade products. All our products are made to order and tailored to meet the specific needs of each customer. As such, we do not accept returns for any product, except if the product is received in faulty conditions.

If the customer receives a faulty product, they must notify us within 48 hours of receiving the product. We require the customer to provide photographic evidence of the fault and send it to us via email. Our team will review the evidence and arrange for a replacement product to be shipped to the customer.

Refunds and Exchanges:

We do not offer exchange or refund on any product unless it is received in faulty conditions. Once we have received and verified the photographic evidence of the fault, we will arrange for a replacement product to be shipped to the customer.

By purchasing from Vatsika Handcrafted Pure Silver Photo Frames, the customer agrees to the terms and conditions of this shipping and returns policy. If you have any questions or concerns, please contact us at vatsikablr@gmail.com. Our team will be happy to assist you.